RETURNS & EXCHANGE

We are committed to provide convenient product Return and Exchange policy to our customers.

 

Return Policy

Customers may return most new, unopened items for an exchange or refund, please refer “Table-A” for details on products, their return conditions and acceptable period. If for any reason a customer is not satisfied with the products or unable to get required information; please contact the customer support team at contact@auto1.online for further details or drop it at AUTO1 – ONLINE Customer Support Desk during office hours.

In case the details of the products you are interested are not listed in table, please check with customer support team at contact@auto1.online

 

 

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Products

Return Validity

Remarks

1

Tires – Passenger Cars, SUV, 4x4

In House Brands (Falken, Nexen, Mastercraft, Goodride, etc.,)

Within 7 days – Conditions Apply*

Exchange Only on Vibration Complaints.

Subject to evaluation by technical personnel.

2

Tires – Passenger Cars, SUV, 4x4

Market Brands (Bridgestone, Michelin, Pirelli, Yokohama, etc.,)

Within 7 days – Conditions Apply*

Exchange Only on Vibration Complaints.

Subject to evaluation by technical personnel.

3

Spare Parts

In House Brands

Within 15 Days – Conditions Apply*

Not eligible for return after installation.

4

Accessories

In House Brands

Within 14 Days – Conditions Apply*

Not eligible for return after installation. New, Unopened & Saleable items eligible.

5

Accessories

In House Brands

Within 14 Days – Conditions Apply*

Not eligible for return after installation. New, Unopened & Saleable items eligible.

6

Batteries

In House Brands

Within 15 Days – Conditions Apply*

Not eligible for return after installation. New, Unopened & Saleable items eligible.

7

Batteries

Market Brands

Within 15 Days – Conditions Apply*

Not eligible for return after installation. New, Unopened & Saleable items eligible.

8

Autoglass

All Brands

Within 15 Days – Conditions Apply*

Not eligible for return after installation. New, Unopened & Saleable items eligible.

9

Lubricants

All Brands

Within 15 Days – Conditions Apply*

Not eligible for return after application. New, Unopened & Saleable items eligible.

 

For returns that exceed the aforesaid mentioned period, we, unfortunately, can’t accept a return nor offer a refund or exchange against it. There will be no refund or exchange or replacement of the product unless the original purchase invoice is provided by the customer.

To be eligible for a return, products to be exchanged must be unused and in the original pack with all related contents and accessories in the same condition that the customer received it. Any discrepancies could result in a delay or partial forfeiture of the refund.

In the case of a product purchased along with a “free of charge” items like gift coupon, bundle offer, bonus, gifts, etc., then customer must also return the gift coupon, bundle offer, bonus/ gift unused and in the original package. In case if those free of charge items were not "as new", there might be an additional charge to customer.

When an item is purchased during the promotional period and is returned after the promotion duration is over, the value of the promotion will be deducted from the refund amount

We may have the right not to accept product return or replacement, if purchased during special offers and/or sales campaigns.

We reserve the right to deny any return or exchange.

The customer shall not be able to use the right of refund or exchange or return in the below cases:

  • If the purchased products are intimate, hazardous materials, or flammable liquids or gases.
  • If the customer was aware of any default in the product at the time of purchase and has accepted it in its present condition and this was proven in the purchase invoice.
  • If the products nature prevents from reselling it, or the way it's packed or stored as being damaged or it will be impossible to return it to its natural condition upon purchase in a way that will prevent it from being sold again, unless the product had factory defects.
  • Additional non-returnable items include, Gift cards, etc.,

In the unlikely event of receiving a damaged product, please refer to our Warranty and Repair and to the Terms and Conditions page.

 

Parts Return Policy (Ref. Ministerial Resolution 216 of 2014)

AUTO1 shall accept replacing or returning spare parts sold to the customers provided the following conditions are met:

  1. The replacement or return shall be completed within fifteen days from the date of the concerned invoice /purchase.
  2. Original invoice must be available during replacement or return of spare parts.
  • The spare parts to be replaced or returned shall be in good condition and can be sold.
  1. The spare parts have a fault or do not meet the specifications.
  2. In case the parts return is accepted, then AUTO1 shall return its price in the same, means paid when purchased or any other means agreed with the customer.
  3. The return may also be due to a fault in the spare parts; provided it was not evident during purchase.
  • The spare parts are not authentic or are damaged or do not match the adopted specifications.
  • The spare parts which the purchaser requests to be returned or replaced were not purchased during the commercial offers (sales) or special ordered from AUTO1.

 

Return Process

  1. Shipping: Pack the return in the original shipping package with all original packing materials, manuals and accessories. The original Invoice/Original receipt should be available for validating all returns and exchanges. Notify the customer support team at contact@auto1.online/ customer support and request for pick-up if possible (additional charges apply and will be paid by the customer, refer Return Shipping (below). Customer Support will update and send confirmation mail once the return product is received and validated for refund/ exchange claim.
  2. Direct: We advise customers to directly visit the respective service center as mentioned in the Warranty & Repairs Section and get the report for a quicker resolution. If the refund/ exchange are approved, submit report to customer service to initiate exchange or refund.

 

The standard expected time period for returns and exchanges are expected to be:

 

Shipped Returns

  • 1 to 3 business days for us to receive the return from the courier.
  • 1 to 3 business days for us to process return.
  • The bank refund will take 7-14 days. (check with customer service for latest guidelines)

 

Direct Returns

  • 1 to 3 business days for us to process return.
  • The bank refund will take 7-14 days. (check with customer service for latest guidelines)

 

Returns Shipping

To return a product, the customer should first notify at the email ID or call customer support mentioned in the Customer Resolution Center. Customer Support will provide suitable options for pickup or provide details to physically drop-off the product for verification.

If shipping is requested by the customer for a return pick-up, the cost of shipping of return will be borne by customer or AUTO1 depending on the reason for return. AUTO1 will pay the return shipping costs if the return is a result of our error, in all other cases two-way shipping will be charged.

Customer will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. When a customer receives a refund, the cost of return shipping will be deducted from the refund.

Depending on where the customers live, the time it may take for the exchanged product to reach the customer may vary.

 

Receiving Refund

Note that refund will be made in the same manner as the customer made the purchase, get a gift coupon, replace with another product(s), or accumulate balance in Customers Credit Account as he/ she may wish to choose.

Also, note that a refund made on customers Knet, MasterCard, or Visa account may take up to 7-14 Days

Customers will receive refund after we receive and process the returned items (for the items eligible for a refund). Expect a refund within 3 weeks of giving the package to the return shipper (though in many cases customers will receive the refund sooner).

We'll notify customer via e-mail of the refund once we've received and processed the returned item. Customers can view completed returns and refunds at the bottom of an order's summary page in the “My Account”. If the refund does not appear in a customer’s account within 4 weeks from the day of returning the item, please contact us immediately.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If a customer needs to exchange it for the same item, send us an email at contact@auto1.online or call our customer support for more appointments.

 

Order Cancellation Policy

Customer order begins processing immediately after the order is placed on the "Confirm and submit" page. During processing time it may be possible to cancel an order, but once the order moves into the shipping process, it cannot be canceled.

If any customer changes his/her mind about the order, they can return any unwanted items in accordance with the returns policy.

 

Order Cancellation from AUTO1

AUTO1 reserves full rights to cancel the orders which are generated as a result of technical issues, process errors or typing mistakes.

Please note that there may be certain orders that we are unable to accept and must cancel, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our fraud avoidance department, cases where we find that the customer is manipulating the account to place multiple orders.

In such case, customer will be approached via phone or email to intimate about the problem with the reason for cancellation and if all or only a portion of the order is canceled.

We may also require additional verifications or information before accepting any order. If an order is cancelled after customer’s credit card has been charged, the said amount will be reversed back in customer account by providing us his/ her bank details, No cash disbursement shall be made under any condition whatsoever.

 

International Returns & Exchange

The above terms also apply to the international shipment of any replacement product that might be shipped due to a problem with the original shipment. All return and exchange shipping costs will be borne by the customer unless the delivered product is a result of error from AUTO1. If a customer returns a product, he/ she will be the exporter from the destination country. Title and risk of loss will be transferred to us upon receipt at our end. For additional information please use the "Contact Us" form.