FAQ

General enquiries

What is Auto1.online?

The online store provides customers with the capability to find and buy a wide range of automotive aftermarket products or services over the internet at any time, without the need to visit a physical store. We envision and strive to present convenient, secure and easy navigation in purchasing the best product as per need at the right price.

Can I use Auto1.online and visit the showroom?

We encourage you to visit one of our outlets and enjoy a great shopping experience.

Does Auto1.online have an active online community for posting, sharing, and providing insight on its products and services?

Yes, we do. Our integrated network of social media services includes Facebook, Twitter, YouTube and Instagram.

Are Showrooms & Website prices same?

Yes, in most cases our prices are the same - but we do have offers such as Weekend Offers,  Daily Deals, Exclusive Online Offers where prices of some products are lesser/ different than showrooms.

Buying Online

Is buying online safe?

Auto1 guarantees a secure shopping experience, as Auto1.online chooses to process payment transactions only through securely encrypted Payment Gateways. All your personal information, including credit card, name, and address details go through an encrypted channel which is considered to be the best in the industry for secure commerce transactions. Use of your Personal Information is strictly in accordance with Auto1.online’s Privacy Policy.

How to Place an Online Order?

After you visit the website – you can browse through the various categories and wide range of products, just click “Add to Cart” and your items will be saved in our shopping cart and you can checkout anytime as a Registered or Guest User.

How do I make Payment ?

We currently accept all modes of online payments including Knet /Master Card /Visa Card and other regionally accepted cards. All Payment on Delivery methods has been temporarily been disabled.

Account enquiries

How do I create an Auto1.online account?

Simply click on the signup link at the top of the page, follow the onscreen instructions and in less than 60 seconds you will be officially an Auto1.online account holder.

Is it free to register for an Auto1.online account?

Yes, registration at Auto1.online is completely free.

Why do I need a password?

You need a password to access your auto1.online account.

What if I forgot my Password?

Don’t worry that is quite common, just click on the forgot password link by clicking here and follow the directions, need more assistance? Feel free to contact us at by filling in the Contact Us.

How do I change my profile?

Once you have logged on; click on your account link found on top of the page which will take you to your account dashboard page and then save your changes once you’re done changing the desired fields.

Why do I need to register?

You need auto1.online account to be able to transact on the site and keep your details and account settings, plus registration helps you and Auto1.online by

- Contacting you whenever needed.

- Ensuring a safe shopping environment.

- You will get all the updates on latest products, promotions and special offers on Auto1.online based on your preferences and past purchases/sale.

- You can make item recommendations and suggestions.

Do I need to register to buy auto1.online?

You need not register at auto1.online to be able to buy; you can do a “guest checkout” and proceed with the purchase. However, certain online features and transactions require mandatory registration which may be only available for registered users. 

Will my Auto1.online account expire if I do not use it for a while?

No, it will remain valid.

Can I create multiple Auto1.online accounts?

Sure, as long as each Auto1.online account has its unique e-mail address for registration, though if adding a secondary address is why you want to create multiple accounts; then note that you could always add a secondary address to your initial account and then select whichever address you need your products delivered to at checkout.

Can someone other than me use my Auto1.online account?

Yes but we strongly recommend that you avoid sharing your personal details. By the way, your family members and friends can create their new accounts in just 60sec by clicking here.

How can I get my name removed from the Auto1.online mailing list?

If you want to be removed from our mailing list, please contact us by clicking here and you will be directed to our Customer Service contact page, fill out the required fields with the word “remove” in the subject line and the email address that you wish to be removed within the contact form. Please note that it may take up to 3 days to action your request. In addition, each electronic mai we send you, will contain details of how you can un-subscribe.

What is a Wishlist ?

It is an on site feature that you can use to save products, you frequently reorder, or to send gift ideas to friends & family. You can view your Wishlist at any time by clicking on the “My Wish List” link at the top of the page, just make sure you are signed in.

Will my wishlist items expire if I don’t access my account for a while?

Don’t worry, for registered users once you have selected an item to be added to your Wishlist it will stay there permanently, until you either buy or delete it.

When I add an item to my wishlist does the price get saved as well?

The Wishlist does not reserve items & price details for you as they do change within your list in accordance to price & stock updates at Auto1.online e.g. If a Product goes out of stock or gets a price change, the change will be shown in your wishlist as well. However it stores all items that you wish to look at later, and buy at a later date. Any item you add to your Wishlist will stay there permanently, till you either buy or delete it.

Can Auto1.online customer service create an account for me?

We made sure that creating an Auto1.online account with an unbeatable and easy experience yet, if you require assistance contact us by clicking here and we will make sure Auto1.online consultant guides you through it.

Order enquiries

How do I place an order on Auto1.online?

Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your Auto1.online shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page. xzxzxzxzxzx

How do I contact Auto1.online?

You can fill contact us form anytime, our specialist will contact you with in 24hrs.

Can I go to your showroom and buy the item there myself?

All items offered at Auto1.online are available at least at one of our centers; please visit the store locater to find the nearest Auto1 showroom to you.

What payment methods can I use to pay for my order?

Currently we offer various safe and secure payment methods:

- KNet

- Visa

- MasterCard

Status and delivery enquiries

When will I receive the items I ordered from Auto1.online?

We will deliver your items as soon as possible and within the selected delivery period. Some products that require installation including tires and batteries, these products when selected with installation you will receive subsequent follow-up call from our executive for fixing appointment before its delivered and installed.

At What time will the delivery team contact me?

Our delivery team will contact you before the delivery team reaches the delivery address.

What are the items that can be delivered?

We deliver everything we sell!

How much do I need to pay for my delivery service?

There is no extra cost involved for our Home delivery service. However an Auto1.online shopping cart should be at a minimum amount of 20 KD to qualify for free delivery, all orders under the 20 KD amount will incur a minimum fee of 1.5 KD depending on the volumetric weight of the product.

What are the areas or locations covered for delivery?

Our delivery team covers all locations in Kuwait.

How can I speed up my products delivery?

We at Auto1.online generally ensure that you receive your products as soon as possible, and all of that depends on the accuracy of the address details you provide when selecting or editing your delivery address location.

Can I get the driver’s contact number?

We do apologize, as we don’t give out driver’s numbers to our customers. However our drivers will give you a call prior to arrival.

If I have changed my mind at the time of delivery, can I cancel the sale and invoice?

Yes, if you would like to return something we have delivered or in process of delivery, you may contact our Customer Service Center and unless otherwise stated on the delivery note we will collect it free if delivered. Your order number will count as your receipt. You must note the following return charges are applicable:

- Item(s) cancelled that belong to an order with a total amount greater than or equal to 20 KD are subject to a 5 KD cancellation fee.

- Item(s) cancelled that belong to an order with a total amount less than 20 KD are subject to a 2 KD cancellation fee

I am looking for an item and can’t find it on your website; can you get it for me?

Special orders can be sent to our customer service representitives through the contact us section and we will most definitely get back to you with an update as soon as possible.

I ordered multiple items from Auto1.online but received only half the items I ordered, what’s the reason for that?

Please check your email for your electronic invoice copy, if you find that you have indeed purchased items that haven’t been delivered then drop us a note the Contact Us, or call our customer service hotline and we will resolve your issue.

The item I want is sold out. Will it be available again?

Out of stock items will most defenitly be available as soon as possible, otherwise you may follow the special order steps mentioned above and we will without a doubt have either the product or an answer for you.

I really need the item I ordered today, is it possible for me to pick it up from any of your showrooms?

Currently, we don’t cater to showroom pickups.

How can I have access to your extended warranty program? How can I use it?

Auto1.online don’t have extended warranty program currently, we will include in coming days.

Post-sale enquiries

How can I return or exchange items I bought through Auto1.online?

Returns and exchange have been made easy for you at Auto1.online. You can return or exchange your product within 7 days of purchase by calling emailing us at returns@auto1.online to schedule pick up from your home.

I bought an item yesterday and I found that it is not working?

We will accept return of the item within 7 days if the item is not working or is found defective. Please make sure the original packing is available, and refer to our Returns and Exchange policy.

The items I purchased was delivered a month ago and is still packed as received, I would like to get the products installed now?

No worries, all you need to do is call our contact center, we will schedule a date for an installation visit within 24hrs of your call. Since the units were not installed at time of delivery.